Establish Utility Service

Customers that need to set up new Residential Utility Accounts for electricty, water and/or sewer should do the following:  

1. Complete the Residential Utility Service Application
2. Come to the Utility Billing Office with the following documents:
   • Lease agreement (if renting) or Closing Disclosure (if purchased).
   • Two forms of Government-issued ID. One must be a valid photo ID. Accepted forms of ID include but are not limited to: Driver’s License, Social Security Card, Passport, Birth Certificate, Hunting/Fishing License, Driver’s Registration, Medicare/Medicaid Card, EBT Card, Concealed Carry Permit, and Voter’s Registration Card.
3. Submit your application and pay the Residential Deposit (if renting)
   • $250.00 for Electric
   • $50.00 for Water Inside City Limits
   • $100.00 for Water Outside City Limits
   • $50.00 optional same day connection fee

For Business Utility Accounts please speak with a Customer Service Representative for the required deposit amount. All Business Utility Accounts will require Tax ID documentation.

If you have any questions, please do not hesitate to contact us at 704-736-8980.

Please complete the appropriate Utility Service Application at the link below and bring it to the utility billing office to complete your service application. 

• Residential Utility Service Application (fillable PDF)
• Business Utility Service Application (fillable PDF)
• Utility Bill / Bank Draft Payment Form (fillable PDF)
• Important Utility Account Information