Establish Utility Service

Customers that need to set up new Residential Utility Accounts for electricity, water, and/or sewer should do the following:  

1. Complete the Residential Utility Service Application
2. Come to the Utility Billing Office with the following documents:
   • Lease agreement (if renting) or Closing Disclosure (if purchased).
   • A government-issued photo ID. Accepted forms of photo ID include but are not limited to a Driver’s License or Passport.
3. Submit your application and pay the Residential Deposit (if renting)
   • Electric Service - $250.00 inside the city limits; $300 outside the city limits
   • Water Service - $75.00 inside the city limits; $150 outside the city limits
   • $50.00 optional same-day connection fee (M-F 8:30am - 4:30pm, excluding holidays

For Business Utility Accounts please speak with a Customer Service Representative for the required deposit amount. All Business Utility Accounts will require Tax ID documentation.

If you have any questions, please do not hesitate to contact us at 704-736-8980.

Please complete the appropriate Utility Service Application at the link below and bring it to the utility billing office to complete your service application. 

• Residential Utility Service Application (fillable PDF)
• Business Utility Service Application (fillable PDF)
• Utility Bill / Bank Draft Payment Form (fillable PDF)
• Important Utility Account Information